You have questions,
we have answers.
Aavia app + privacy
Aavia can help you be more confident about your health - in fact, Aavia members say they are 84% more confident about their health after using Aavia for 3 weeks.
And if you take the pill, we can definitely help with that! In fact, Aavia members who take the pill are:
1) 30% less stressed in taking the pill
2) 113% more consistent at taking the pill
Yes! You do NOT need to be on the birth control pill or have the smart case to use the App. If you have an ovarian hormone cycle, Aavia is for you.
The good news is that the risk of law enforcement authorities actually getting access to Aavia’s user data is very low. For law enforcement to compel information disclosure by Aavia, they would need a search warrant and would need to show probable cause that a crime has been committed. This would be difficult to do and easy for Aavia to file a motion to squash such warrant.
We commit that if Aavia receives law enforcement requests for member health data, Aavia will exhaust all legal remedies available to fight such requests, because we’re on your side.
Using Google or Apple accounts with Aavia does not mean that Aavia information is shared with Google or Apple; it just allows Aavia to authenticate the user. For increased privacy, we provide an option for you to use, and encourage use of, a randomized Apple email through iCloud Private Relay.
Just send us your account email or a screenshot of your “me” tab via firstname.lastname@example.org or through the support chat in the app saying you want to delete your account. We’ll delete it within 24 hours, no questions asked.
Aavia smart case
Yes, your Aavia Case does not always have to be near your Aavia App to work! The Aavia Case has its own local memory, so every time you take a Pill, it records the time and syncs with the App once your Pills are close to your phone again. It’s Bluetooth, baby!
The Aavia Case works with any rectangular form of birth control pills. Head's up: we do not prescribe pills, so pills are NOT included!
Shipping and orders
Shoot us an email at email@example.com to check, update or cancel your order. Note, Smart Pill Case orders that are personalized cannot be refunded.
Shoot us an email at firstname.lastname@example.org to make changes to your account.
We typically ship out 2-3 business days after your order, and shipping can additionally take 2-3 business days. Note, orders placed today may experience additional delays due to worldwide supply chain issues – thanks for your patience 💜).
If you haven't received a shipping confirmation with a tracking number, you can reach us at email@example.com and we'll check the status of your shipment for you!
Free shipping, always!
Merch can travel the world!
For the smart case, only the US, at this time.
We're working hard to pass international shipping laws as quickly as we can, so we can make the Aavia smart case available for everyone in the world. If you'd like to be placed on the waitlist, email us at firstname.lastname@example.org with the country you're from and we'll place you on our list!
In the meantime, download the app!
Our goal is for Aavia to be covered by insurance for all people who take the Pill and we will continue to work hard towards making that happen. Unfortunately, it is a long process with lots of red tape, so Aavia is currently not covered by insurance.
If you’d like to help, please consider sending us a statement and permission to share it with healthcare stakeholders at email@example.com. Also, you can reach out to your health insurance provider and submit a request to cover the Aavia smart pill case + app because this is something you need.
If Aavia didn't make your life easier, it's on us -- we offer full refunds within 30 days! Shoot us an email at firstname.lastname@example.org to request a refund. Refunds will be made in the form of the original payment.
If your smart case is defective, let us know via email and we'll send you a return label! We can ship you a new case for free as well to make it up to you.
Note, case orders that are personalized cannot be refunded.