FAQ

Aavia

Aavia is a smart pill case and app that learns and improves your pill-taking habits. You simply place your regular pill pack inside the case, which seamlessly connects to your Aavia app via Bluetooth.

The Aavia case knows when you take your pill, so it only sends a reminder to your app if you haven’t taken your pill for the day, and will keep sending reminders until you actually take it.

The app automatically records what time you take the pill so you can visualize how you’re managing your birth control pills over time. We’re also regularly rolling out new features that allow you to gain personalized insights about your hormonal cycle over time with use!

The Aavia App is a subscription service, and the case is included for free! You do NOT receive a new case every month, but we do offer free reships if you request a new one for any reason.

The Aavia App is more than a reminder app -- it offers you all-in-one health tracking as well as educational information on sex ed, birth control, and overall female health. You can even connect with doctors in the App's community forums!

You can request a full refund within 30 days, and you can cancel anytime, if you'd like to give it a shot!

Technology

Yes, your Aavia Case does not always have to be near your Aavia App to work! The Aavia Case has its own local memory, so every time you take a Pill, it records the time and syncs with the App once your Pills are close to your phone again. It’s Bluetooth, baby!

Aavia is not a brand of birth control, but a smart case that holds your existing pack so you can take it on time, every time! Head's up: we do not prescribe Pills, so Pills are NOT included!


Shipping & Orders

You can always email us at support@aavia.io to check, update or cancel your order.

You can always email us at support@aavia.io to make changes to your account.

We will be shipping out cases within 2-3 business days of your order! If you haven't received a shipping confirmation with a tracking number, you can reach us at support@aavia.io and we'll check the status of your shipment for you!

Free shipping, always!

Only the US, at this time.

We're working hard to pass international shipping laws as quickly as we can, so we can make Aavia available for everyone in the world! If you'd like to be placed on the waitlist, email us at support@aavia.io with the country you're from and we'll place you on our list!

Our goal is for Aavia to be covered by insurance for all people who take the Pill and we will continue to work hard towards making that happen. Unfortunately, it is a long process with lots of red tape, so Aavia is currently not covered by insurance.

If you’d like to help, please consider sending us a statement and permission to share it with healthcare stakeholders at team@aavia.io. Also, you can reach out to your health insurance provider and submit a request to cover the Aavia smart pill case + app because this is something you need.

If Aavia didn't make your life easier, it's on us -- we offer full refunds with in 30 days! Shoot us an email at support@aavia.io to request a refund. Refunds will be made in the form of the original payment.

If your smart case is defective, let us know via email and we'll send you a return label! We can ship you a new case for free as well to make it up to you.

Check out our current pricing here.




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