You have questions
we have answers.

Aavia app + privacy

🤔 How can the App help me?

Aavia can help you be more confident about your health - in fact, Aavia members say they are 84% more confident about their health after using Aavia for 3 weeks.

And if you take the pill, we can definitely help with that! In fact, Aavia members who take the pill are:
1) 30% less stressed in taking the pill
2) 113% more consistent at taking the pill

📱 Can you use the App without the Case?

Yes! You do NOT need to be on the birth control pill or have the smart case to use the App. If you have a hormone cycle, Aavia is for you.

🔒 What is Aavia doing for privacy?

Your body is your business! We take many proactive precautions to ensure your data is secure:

1. First and foremost, we worked with our technology team and legal counsel to set a strict privacy policy. It is in our DNA that we took a stance very early on that we do not sell your personal information, andwe do not share your personal information (this includes member health information) except with our limited service providers as necessary to provide your with our services; rest assured that our service providers must protect the confidentiality of member personal information

2. Your personal information isencrypted and we have industry standard security rules enabled to protect this information

3. While HIPAA does not apply to us, as we’re not covered entities, we have voluntarily chosen to uphold and comply with HIPAA standards

4. You can request access to your information at *any point* and request that your account and information be deleted at any point

5. We do not save your location data, meaning the data cannot be linked to activity in a specific state or location

6. We provide an option for you to use, and encourage use of, a randomized Apple email through iCloud Private Relay, providing increased privacy. Also, it’s noteworthy to share that Single Sign On does not mean that we share information with Apple, etc., it just allows us to authenticate you

7. We outlined Aavia’s Privacy Principles in simple terms front and center to lay out how your data will and WILL NOT be used, so that we are 100% transparent and not asking you to decipher through legal jargon

8. We run limited Facebook and Instagram paid ads, but we do not track the app download attribution data because that would require us to tell Meta who downloaded our app, and they have no business knowing what apps you are downloading

9. We engage third party auditors to assess and provide recommendations to secure our tech, data storage, and privacy and security practices to protect your data even more if possible

10. We commit that if Aavia receives law enforcement requests for member health data, Aavia will exhaust all legal remedies available to fight such requests, because we’re on your side

🔑 Is my data encrypted?

Yes, your personal information is encrypted and we have industry standard security rules enabled to protect this information. We store your data on Firebase, and their details on privacy can be found here: https://firebase.google.com/support/privacy

⚖️ Would you have to give exact user data if the company was subpoenaed by law enforcement?

The good news is that the risk of law enforcement authorities actually getting access to Aavia’s user data is very low. For law enforcement to compel information disclosure by Aavia, they would need a search warrant and would need to show probable cause that a crime has been committed. This would be difficult to do and easy for Aavia to file a motion to squash such warrant.

We commit that if Aavia receives law enforcement requests for member health data, Aavia will exhaust all legal remedies available to fight such requests, because we’re on your side.

📱 Your app only has Google and Apple single sign on (SSO). Is that safe?

Using Google or Apple accounts with Aavia does not mean that Aavia information is shared with Google or Apple; it just allows Aavia to authenticate the user. For increased privacy, we provide an option for you to use, and encourage use of, a randomized Apple email through iCloud Private Relay.

❌ How can I delete my data?

Just send us your account email or a screenshot of your “me” tab via support@aavia.io or through the support chat in the app saying you want to delete your account. We’ll delete it within 24 hours, no questions asked.

Aavia smart case

📲 Does Aavia still work if your phone is not near?

Yes, your Aavia Case does not always have to be near your Aavia App to work! The Aavia Case has its own local memory, so every time you take a Pill, it records the time and syncs with the App once your Pills are close to your phone again. It’s Bluetooth, baby!

💊 Do you get to pick your type of birth control?

The Aavia Case works with any rectangular form of birth control pills. Head's up: we do not prescribe pills, so pills are NOT included!

Shipping and orders

📦 How can I check, update or cancel my order?

Shoot us an email at support@aavia.io to check, update or cancel your order. Note, Smart Pill Case orders that are personalized cannot be refunded.

💰 How do I pause my subscription?

Shoot us an email at support@aavia.io to make changes to your account.

🚚 How long does shipping take?

We typically ship out 2-3 business days after your order, and shipping can additionally take 2-3 business days. Note, orders placed today may experience additional delays due to worldwide supply chain issues – thanks for your patience 💜).

If you haven't received a shipping confirmation with a tracking number, you can reach us at support@aavia.io and we'll check the status of your shipment for you!

💸 How much is shipping?

Free shipping, always!

🗺️ Where do you ship?

Merch can travel the world!

For the smart case, only the US, at this time.

We're working hard to pass international shipping laws as quickly as we can, so we can make the Aavia smart case available for everyone in the world. If you'd like to be placed on the waitlist, email us at support@aavia.io with the country you're from and we'll place you on our list!

In the meantime, download the app!

🏥 Does insurance cover Aavia?

Our goal is for Aavia to be covered by insurance for all people who take the Pill and we will continue to work hard towards making that happen. Unfortunately, it is a long process with lots of red tape, so Aavia is currently not covered by insurance.

If you’d like to help, please consider sending us a statement and permission to share it with healthcare stakeholders at support@aavia.io. Also, you can reach out to your health insurance provider and submit a request to cover the Aavia smart pill case + app because this is something you need.

💸 What is your refund policy for the case?

If Aavia didn't make your life easier, it's on us -- we offer full refunds within 30 days! Shoot us an email at support@aavia.io to request a refund. Refunds will be made in the form of the original payment.

If your smart case is defective, let us know via email and we'll send you a return label! We can ship you a new case for free as well to make it up to you.

Note, case orders that are personalized cannot be refunded.

Your Bag
Estimated Total
$0

Your bag is empty!

Let us take care of that for you.

Continue Shopping